These guys are shameless!

Today ICICI crossed all limits..
it re-presented the auto-debit statement to my account!
and the bastards would not even sort my long standing grievance..
just two days back i received an email from them stating :


"Dear Mr. Marwaha,

We realize that we have caused you a great deal of inconvenience, for which we are extremely apologetic.

We will be able to resolve your issue within the next 2 days. Once again, please accept our sincere apologies for the inordinate delay.
Sincerely,
Meena Sharma
Customer Service Manager
ICICI Bank Limited "


My response:
Dear Ms. Meena,
Further to my mail, i would like to bring to your notice that I had requested for a change of address on Feb 10'07.I was assured that the same had been noted and the change would be made in 8 days (Service request number SR18331384). However when i checked my address on Mar 16'07 at your Noida office, I was shocked to see that my address had not been updated. I again requested for change of address then and there but am yet to receive any confirmation about the same.
The apathy of ICICI and its casual attitude are apalling!
Secondly, on the same day I submitted a request for converting the EMI repayment from post dated cheques to Auto-debit. your customer care executive Ms. Priyanka at Counter #2, at the ICICI Customer Help center at Noida told me very clearly that 15th of the month is cut-off for auto debit request and since I was requesting for the auto debit on March 16, my auto debits will be effective from the month of May'07.

But to my utter dismay, i have found that ICICI has presented the auto debit in the month of April itself. This has resulted in a cheque return due to insufficient funds. How can ICICI go back on its word? I would also point out that a cheque of Rs. 7300/- (Chq no 217678) was also encashed by ICICI from my SBI account on 9th April'07 .
Clearly ICICI is hell bent upon rubbing salt to my wounds and is leaving no stone unturned to cause me trouble.

You are advised to reverse the cheque bounce charges of Rs. 56/- charged by my bank (ICICI) for cheque return and waive all default charges immediately as you have already encashed the Post dated cheque towards this payment.

I have waited for a very long time for resolution of my grievances and please be warned that the additional two days that you have requested are your last opportunity. I will wait until 18th April for the resolution of this issue.
Manish

While on One hand ICICI assured me that my inconvenience will be sorted out in two days, on the other hand it today again presented and encashed the Auto-debit EMI payment from my account without returning my cheques and also despite the fact that the auto-debit was to be active from May'07!!!!

These people are very shameless... they do not respond to queries ... keep sleeping over issues.. and strong arm the consumers by sending gundas to your home...

Rubbing salt to my wounds

I just finished my previous posts and went to bed.. and i receive a call from the ICICI call center (Phone no : 011-66771111) stating that my auto debit instruction for April has bounced and that i need to pay an additional Rs. 450 as bounce charges.

Come again! April auto Debit??? I had given an auto-debit instruction from the month of May'07. How the hell did they start the auto-debit in April itself??

And why present an Auto debit when they have already encashed a post-dated cheque for this month?

These people do not cease to amaze (harass ) me!

Car Loan

I have taken a Car Loan (No. LASOM xxxxxx) for Rs. xxxxxx/- from ICICI Bank Limited for a tenure of five years. Against this loan, I have submitted 60 No.s of Post dated cheques towards payment of the monthly Equated Monthly Installment (EMI) of Rs. xxxx/- each.

ICICI Bank has wrongfully accused me of defaulting on my loan repayments and has imposed heavy fines and exorbitant interest (vide letter ref: xxxxx dated 16.01.07). Whereas, after extensive email communication and my personal visit to your office at Videocon Towers, Jhandewalan Extension, New Delhi on 22.02.07, I have provided credible evidence (bank statement) that it is ICICI Bank that has failed to present EMI cheques for collection to my bank.

Secondly, despite my active pursuit of this grievance with ICICI, it has demanded that I repay the entire outstanding amount of Rs. xxxx/- and threatened (vide notice ref: xxxxxx) to confiscate my car if I failed to do so.

Despite it being ICICI’s fault, I have made an interim payment of Rs. xxxx/- for an early settlement of claim on 16.03.07. I have also converted my EMI payment from Post dated cheques to Auto-debits of ICICI bank. Even after 30 days, I am yet to receive my old Post-dated cheques or any further communication from ICICI.

Two months have elapsed since I took up this matter with ICICI and am yet to receive a resolution to my grievances. It is gross misconduct and deficiency in service on part of ICICI. I have a right to be compensated by ICICI for the harassment, emotional and financial strain it has caused me. I also demand that the entire loan be foreclosed without any charges and I be issued a letter of apology immediately.

Do you still need reason to join me in this fight for justice?

Manish Marwaha

Introduction

Hi all !
I've created this blog to help unite people who have been harassed and wronged by ICICI Bank (www.icicibank.com) of India.

While the bank boasts of its great service and high customer satisfaction, the truth is really shocking.

I am being harassed by the loans department of ICICI for my car loan. In the past i have been wrongfully charged and harassed by ICICI on three occasions and I believe there are several others who have been wrongfully troubled.

So this is an initiative to call all consumers/account holders/ loan & credit card holders of ICICI bank and unite all of us so that we can get justice.

Regards,
Manish